Returns Policy – Ozshop

At Ozshop, we value your satisfaction and aim to provide you with excellent service. We understand that there may be instances where you need to return a product or seek a refund. To ensure a smooth and transparent process, we have outlined our policies below:

Refund Policy:

  1. Eligibility for Refund:
  • Refunds are eligible within 30 days from the date of purchase.
  • To qualify for a refund, the software key or gift item must remain unused and unactivated.
  • Refunds are only applicable to purchases made directly through Ozshop. For purchases made through third-party vendors, please refer to their respective refund policies.
  1. Refund Procedure:
  • To initiate a refund request, please create a ticket on our Discord server within the 30-day deadline, providing the following details:
      • Order ID
      • Reason for refund request
  • Our support team will review your request promptly and determine its eligibility based on the criteria mentioned above.
  • If your refund request is approved, we will process the refund to the original payment method used during the purchase.

Shipping and Returns Policy:

  1. Shipping Information:
  • We strive to ship orders promptly. Shipping times may vary depending on your location and the shipping method selected during checkout.
  • Customers are responsible for providing accurate shipping information. Ozshop will not be held liable for delays or non-delivery due to incorrect addresses provided by the customer.
  1. Returns Procedure:
  • If you receive a damaged or defective item, please create a ticket on our Discord server within 30 days of receiving the product.
  • Our support team will provide instructions on returning the item. Please ensure that the item is returned in its original packaging, along with any included accessories or documentation.

Gifts:

  1. Gift Returns:
  • Gift items are eligible for return within 30 days of the original purchase date.
  • To initiate a gift return, please create a ticket on our Discord server and provide the order details.
  • Refunds for gift returns will be issued to the original purchaser’s payment method.

Contact Us:

  • For any questions, concerns, or assistance with refunds, shipping, returns, or gifts, please create a ticket on our Discord server, and our support team will assist you promptly.

Ozshop reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.